What can be returned

• Singles can be returned within 24 hours if they arrive in the same condition.
• Sealed product is non-returnable once shipped — we verify it sealed before dispatch.
• Wrong items shipped: 24-hour return window, full refund or swap.
• Damaged items: replaced or refunded as store credit on return.

If a graded card you receive is later proven to be counterfeit, you are made whole — full refund or replacement.

How to return something

Email nordiccardsngames@gmail.com within 24 hours of delivery with your order number, what is wrong and a photo. We reply with where to send it, or you can bring it to Ármúli 29, 108 Reykjavík. Nordic Cards & Games covers return shipping for verified claims.

Refunds

Refunds processed within 24–48 hours, returned via the original payment method.

If a listed item turns out to be unavailable, the order is refunded in full.

Cancelling an order

Orders can be cancelled before they enter processing. Write to us as soon as possible and we confirm by email.

Pre-orders: Cancelling a pre-order forfeits future pre-order privileges. Orders that pass into processing cannot be cancelled.

Your rights

This policy does not limit your rights as a consumer under Icelandic law. Delivery is covered in the shipping policy and everything else in the terms.